Personal Information We Collect

We collect various types of personal information to provide and improve our services. This includes:

• Contact Information: If you use our forms and products, we collect information such as your name, email address, and phone number.

• Account Information: Such as your username, password, and account preferences.

• Usage Data: Information about how you use our services, device information, and IP addresses.

• Payment Information: If you make a purchase, we may collect payment information such as credit card details.

• Communication Data: Information you provide when you contact us, such as support requests and feedback.

‍

Usage of Personal Data

We use the personal information we collect for the following purposes:

• Provide and Maintain Services: To deliver our cloud observability services and ensure they function properly.

• Communicate with You: To respond to your inquiries, provide support, and send you important updates and notifications.

• Improve Our Services: To analyze usage data to improve the performance and features of our services.

• Marketing and Promotions: To send you marketing communications, promotions, and updates about our services, if you have opted in to receive such communications.

• Compliance and Legal Obligations: To comply with legal requirements and protect our rights and interests.

‍

Data Sharing Practices

We may share your personal information with:

• Service Providers: Third-party service providers who assist us in delivering our services, such as hosting providers, payment processors, and customer support services.

• Business Partners: Partners who help us provide and improve our services.

• Legal and Regulatory Authorities: When required by law or to protect our rights and interests.

• Affiliates: Other companies within our corporate group.

We do not sell your personal information to third parties.

‍

Safeguarding Your Information

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure data storage, and regular security audits.

‍

Information Retention Policy

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we securely delete or anonymize it.

‍

Privacy for Minors

Our services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16.

‍

Your Privacy Rights

You have the right to access, correct, update, or delete your personal information. You can also opt out of receiving marketing communications from us. If you have any requests or questions regarding your personal information, please contact us at

compliance@tsuga.com

‍

Additional Information for Customers Located in Specific Regions

European Union (GDPR)

If you are located in the European Union, the General Data Protection Regulation (GDPR) applies to the processing of your personal data. Under the GDPR, you have the following rights:

• Right to Access: You have the right to request access to your personal data and obtain information about how we process it.

• Right to Erasure: You have the right to request that we delete your personal data under certain conditions.

• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

• Right to Object: You have the right to object to the processing of your personal data under certain conditions.

‍

Switzerland (Swiss GDPR)

If you are located in Switzerland, the Swiss Federal Act on Data Protection (FADP) applies to the processing of your personal data. Under the FADP, you have similar rights to those provided by the GDPR, including the right to access, rectify, and delete your personal data.

‍

United Kingdom (UK GDPR)

If you are located in the United Kingdom, the UK General Data Protection Regulation (UK GDPR) applies to the processing of your personal data. Under the UK GDPR, you have the same rights as those provided by the EU GDPR, including the right to access, rectify, and delete your personal data.

‍

Canada (PIPEDA)

If you are located in Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) applies to the processing of your personal data. Under PIPEDA, you have the right to access and correct your personal information, as well as the right to withdraw your consent for the collection, use, or disclosure of your personal information.

‍

United States (California CCPA)

If you are a resident of California, the California Consumer Privacy Act (CCPA) applies to the processing of your personal data. Under the CCPA, you have the following rights:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.

• Right to Delete: You have the right to request that we delete any personal information we have collected from you.

• Right to Opt-Out: You have the right to opt-out of the sale of your personal information.

• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

‍

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by sending you an email notification. Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.

‍

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@tsuga.com

Address: TSUGA DATA - 99 AVENUE ACHILLE PERETTI 92200 NEUILLY-SUR-SEINE, FRANCE

‍