Forward Deployed Engineer — Careers

About the role & the team

You will join an actual team of 4 FDEs and 2 Product Manager, spread across Europe and the USA, all reporting to Nils, our Head of Product.
We strongly believe that PMs and FDEs must work together to deliver value fast:
- Bugs are fixed quickly
- Feature requests don’t stay in backlogs for years
- We ship ambitious capabilities in days, not months.
As you are in a hybrid technical and client-facing role, we expect you to build excellent relationships with the Sales team and act as the technical voice of the customer to win new business.

Key Responsibilities

Create strong relationships with Account Executives to drive the pre-sales process: discovery, demos, solution design, POCs and support.
Our pricing model is based on the volume of data we need to process. During the POC phase, help the Sales team size the deals of our prospects.
Translate complex observability challenges into compelling technical solutions using Tsuga.
Deliver engaging, hands-on demonstrations that address customer pain points around logging, metrics, tracing, and alerting.
Provide technical guidance on integrations with OpenTelemetry (OTel), cloud infrastructure (AWS, GCP, Azure), Kubernetes, and CI/CD pipelines.
Serve as a bridge between customer needs and the product team. Be reactive and address small issues to fix them during the POC phase.
Respond to RFPs, and support technical evaluations and procurement processes.

About you & what we are looking for

3+ years in a Sales Engineer, Solutions Architect, DevOps, SRE or former software engineer role, in a SaaS or observability-focused environment.
Spanish speaking fluently
Strong understanding of cloud-native infrastructure, microservices, and monitoring/telemetry tools (e.g. Prometheus, OpenTelemetry, Grafana, Datadog, or Splunk).
Knowledge of container orchestration (Kubernetes)
Ability to develop your own internal tooling when necessary to help customers succeed technically. We don’t expect you to write production-ready code, using AI to help you with this is enough.
Proven ability to explain complex technical concepts to both technical and non-technical audiences.
Sense of service: you sincerely care about the customer's satisfaction and usage of the product.
Excellent communication, presentation, and stakeholder management skills.
Comfort in fast-paced sales cycles and ability to adapt to customer-specific use cases.

Working at Tsuga

As an early-stage company, we optimize for speed, ownership, with fast feedback loops, and people who can adapt quickly as the company scales.

We believe in kindness towards each other, and blameless execution: when things break, we focus on solving the problem and improving the system rather than pointing fingers.

We are looking for people who are respectfully curious, direct in their communication, and comfortable asking questions early.

All employees gather at the French office once a quarter to celebrate together and get on board with the company’s goals. It’s a unique opportunity to get to know every coworkers working from USA, Middle-east, or every other European country!